Terms of service
Terms and Conditions
1. About Fbyelin
The business Elin Hansson (VAT: SE930702026401) operates at Styrfarten 21, 417 64 Gothenburg, Sweden.
If you wish to get in touch, please send your enquiry to shop@fbyelin.com, and I will respond as soon as possible.
2. Orders
Once your order has been completed, an order confirmation will be sent to your email address. The confirmation will include all details regarding products, prices, and delivery address.
If there is any error in the order confirmation, please contact shop@fbyelin.com immediately.
3. Delivery
Orders are normally dispatched within one week. Orders placed during weekends will be dispatched no earlier than the following Monday.
As items are made to order, delivery times may vary. If you have a specific deadline or any questions, please contact shop@fbyelin.com.
If delays occur, please contact shop@fbyelin.com.
4. Prices
- All prices in the shop are stated in SEK and include 25% VAT.
- We reserve the right to adjust prices due to changes from suppliers, printing errors in the price list, or incorrect pricing caused by inaccurate information.
5. Right of Withdrawal
You must notify me if you wish to withdraw from your purchase. The notification should be sent to shop@fbyelin.com.
Your message must include your name, address, email address, order number, and clearly state which items the return concerns.
You must return the products without undue delay and no later than 14 days after notifying your withdrawal.
You are responsible for return shipping costs and for the condition of the items upon return. Products should therefore be returned well-packaged and preferably in their original packaging.
5.2. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Products sealed for health or hygiene reasons where the seal has been broken.
- Custom-made products tailored specifically for you or with a clear personal character.
- Services that have been fully performed where you have expressly consented to the service starting without the right of withdrawal.
6. Complaints and Claims
All products are carefully inspected before dispatch. As these are handmade items, slight variations in colour may occur between prints.
If a product is damaged or incorrectly delivered upon arrival, I will resolve the issue free of charge in accordance with applicable consumer protection legislation.
You must contact me with images and information before returning the product.
Complaints must be submitted as soon as the defect is discovered.
6.1. How to Make a Complaint
Any faults or defective goods must be reported to shop@fbyelin.com. Please include your name, address, email, order number, a description of the issue, and attach an image.
If the issue cannot be resolved or a replacement cannot be provided, a refund will be issued in accordance with consumer protection legislation.
I reserve the right to reject a complaint in accordance with applicable consumer protection laws. Complaints are handled in line with the recommendations of the Swedish National Board for Consumer Disputes (ARN), see arn.se.
7. Limitation of Liability
I do not accept liability for any indirect damages arising from the use of the product.
I am not responsible for delays caused by circumstances beyond my control (force majeure), such as labour disputes, fire, war, government decisions, or failure of delivery from carriers or suppliers.
Furthermore, no responsibility is taken for changes to products or product characteristics made by suppliers or other factors beyond my control.
8. Product Information
I reserve the right for any typographical errors on this website and for products being sold out.
I cannot guarantee that images fully reflect the exact appearance of the products, as colour differences may occur depending on screen settings, photo quality, and resolution. The aim is always to represent products as accurately as possible.
As each print is made to order, slight variations may occur between copies. Colour and paper quality may vary.